Refund policy

Return Eligibility:

  1. Product must be unused, undamaged, and in its original packaging (unless there is a defect)

  2. Proof of purchase, such as a receipt or order confirmation, may be required.

  3. Custom-made or personalized furniture may not be eligible for return or refund unless there is a defect.

Timeframe for Returns/Exchange:

      Within 14 days from the date of delivery or purchase.

Return/Exchange Process:

  1. Contact VDH and notify them about your intention to return/exchange the furniture and provide the reason for it.

  2. Arrange for pickup or drop-off.

  3. Repackage the furniture securely in its original packaging or appropriate packaging to ensure safe transportation.

Refund Options:

       Once the returned product is received and inspected;

  1. Full refund: The original purchase amount will be refunded to the original payment method.

  2. Partial refund: In some cases, a partial refund may be provided if the furniture is not in its original condition.

Exceptions and Fees:

  1. Delivery and assembly fees may not be refundable.

  2. Damage or defects: If the furniture arrives damaged or defective, the return and refund process may differ. It's important to report such issues immediately and follow the provided instructions.